Pre-Business English – Level 1 - Mr Marion English Trainer

About Course

Pre-Business English – Level 1 is designed for learners who need to build the essential English skills required for everyday professional communication.

The course introduces students to the language they need to talk about their jobs, companies, responsibilities, schedules, meetings, emails, customer situations, workplace problems, and basic business topics.

Rather than studying English through unrelated general topics, students develop their language through realistic workplace situations.

Throughout the course, participants build essential vocabulary, useful professional phrases, speaking confidence, and the ability to communicate more clearly in common work situations.

This level creates the foundation students need before progressing to Pre-Business English – Level 2 and later to Business English for Professionals.

By the end of Level 1, you will be able to:
Introduce yourself professionally.
Explain your job, role, and responsibilities.
Describe a company and its departments.
Arrange and confirm appointments.
Handle basic telephone and video calls.
Write clear workplace emails and messages.
Participate in basic meetings.
Express opinions and suggestions professionally.
Agree and disagree politely.
Report basic numbers, results, and progress.
Handle common customer service situations.
Respond to simple workplace problems.
Compare basic options and explain decisions.
Discuss simple business ethics and professional responsibility.
Deliver a short professional presentation.
Use essential workplace vocabulary and phrases with greater confidence.

Course Content

Session 1 — Professional Introductions and Workplace Foundations
Learn how to introduce yourself professionally, explain where you work, describe your role and responsibilities, ask about another person's job, and keep a simple professional conversation moving confidently.

Session 2 — Companies, Departments, and Daily Responsibilities
Learn how to describe a company, its products or services, departments, customers, and everyday workplace responsibilities. Students develop the language needed to explain what their company does and what they do at work.

Session 3 — Time, Schedules, and Appointments
Develop the language needed to discuss schedules, check availability, arrange meetings, confirm appointments, change plans, postpone activities, and manage professional time politely.

Session 4 — Telephone and Video Calls
Learn how to answer professional calls, ask for the correct person, take messages, transfer calls, handle connection problems, communicate clearly during video meetings, and close calls professionally.

Session 5 — Professional Emails and Workplace Messages
Learn how to write clear and simple professional emails. Students practise email openings, requests, attachments, confirmations, updates, deadlines, replies, and appropriate professional closings.

Session 6 — Meetings: Opinions, Agreement, and Suggestions
Develop the confidence to participate in workplace meetings. Learn how to express opinions, agree and disagree politely, make suggestions, ask for clarification, enter a discussion, summarize decisions, and identify action points.

Session 7 — Numbers, Data, and Progress Updates
Learn how to report basic business results, targets, percentages, progress, delays, and completed or pending work. Students practise giving short and clear professional updates.

Session 8 — Customer Service and Everyday Problem Solving
Develop the language needed to handle customer complaints and workplace issues professionally. Learn how to show empathy, explain a problem, offer solutions, take ownership, confirm next steps, and follow up.

Session 9 — Problem Solving, Crisis Response, and Competition
Learn how to describe a workplace problem, explain its cause and impact, compare possible options, identify priorities and risks, discuss competitors, and communicate a simple response plan.

Session 10 — Professional Presentations & Transition to Business English
Combine the communication skills developed throughout both Pre-Business English levels. Students prepare and deliver a structured professional presentation, explain information clearly, make recommendations, and answer basic follow-up questions.

About Course

What Will You Learn?

Course Content

Session 1 — Professional Introductions and Workplace Foundations Learn how to introduce yourself professionally, explain where you work, describe your role and responsibilities, ask about another person's job, and keep a simple professional conversation moving confidently.

Session 2 — Companies, Departments, and Daily Responsibilities Learn how to describe a company, its products or services, departments, customers, and everyday workplace responsibilities. Students develop the language needed to explain what their company does and what they do at work.

Session 3 — Time, Schedules, and Appointments Develop the language needed to discuss schedules, check availability, arrange meetings, confirm appointments, change plans, postpone activities, and manage professional time politely.

Session 4 — Telephone and Video Calls Learn how to answer professional calls, ask for the correct person, take messages, transfer calls, handle connection problems, communicate clearly during video meetings, and close calls professionally.

Session 5 — Professional Emails and Workplace Messages Learn how to write clear and simple professional emails. Students practise email openings, requests, attachments, confirmations, updates, deadlines, replies, and appropriate professional closings.

Session 6 — Meetings: Opinions, Agreement, and Suggestions Develop the confidence to participate in workplace meetings. Learn how to express opinions, agree and disagree politely, make suggestions, ask for clarification, enter a discussion, summarize decisions, and identify action points.

Session 7 — Numbers, Data, and Progress Updates Learn how to report basic business results, targets, percentages, progress, delays, and completed or pending work. Students practise giving short and clear professional updates.

Session 8 — Customer Service and Everyday Problem Solving Develop the language needed to handle customer complaints and workplace issues professionally. Learn how to show empathy, explain a problem, offer solutions, take ownership, confirm next steps, and follow up.

Session 9 — Problem Solving, Crisis Response, and Competition Learn how to describe a workplace problem, explain its cause and impact, compare possible options, identify priorities and risks, discuss competitors, and communicate a simple response plan.